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| Wednesday, February 22, 2012
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Call their toll-free number: 1-800-657-3591 (TDD/TTY, please call 711). This toll-free number operates out of the state office. The local phone number is (651) 431-2555. When calling for an ombudsman in any region, you will be directly transferred to that ombudsman.
Mail:
Office of Ombudsman for Long-Term Care
P.O. Box 64971
St. Paul, MN 55164-0971
What is the Office of Ombudsman for Long-Term Care?
The office is a program of the Minnesota Board on Aging and advocates for person-directed living, throughout the health care continuum, which respects individuals values and preferences and preserves individual rights.
Regional ombudsmen and volunteers, work with consumers, citizens, nursing homes, hospitals, home care and social service agencies and public agencies to enhance the quality of life and services for individuals receiving health care and supportive services at home, in hospitals, in nursing homes and boarding care homes, and in other community settings such as housing with services (assisted living, customized living), adult foster care and adult day centers.
The office also works to enhance the quality of life and services for consumers by advocating for reform in the health care and social services delivery systems through changes in state and federal law and administrative policy.
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