Prospering During the Perfect Storm
Presented by: Mark Parkinson
11/14/2011 - 10:15:00 AM to 10:45:00 AM
Governor Mark Parkinson, President & CEO of the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), will present an overview of the opportunities and challenges that the long-term and post-acute care profession faces.
Acting Ethically Inspires: Strategies for Social Services
Presented by: Susan M. Voigt, Esq.
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Finding it tough to stay inspired in your social service role? A social worker and lawyer share strategies for addressing social service issues. The resident and client demographics have changed, so social services has to deal with hospital discharges and younger residents with no payment source. How do you best meet their needs? How can you serve these hard-to-serve people? What is your legal obligation to ensure a safe environment? What does the law say and your licensing board expect?
Approach, Approach - Effective Dementia Communication
Presented by: Sherri Lage, CTRS/CDCM
11/14/2011 - 12:30:00 PM to 1:45:00 PM
All types of care settings continue to be challenged with how to provide effective communication for dementia residents. The goal of this session is to provide opportunities to learn successful communication through a variety of approaches, which will help improve the resident's quality of life and enhance confidence in caregivers.
MA Pending, Now What? Proactive Steps for Collection
Presented by: April J. Boxeth
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Attorneys April Boxeth and Rebecca Coffin will provide legal tips to prevent aged accounts receivables. Financial Services Director Liz Pushing will give updated practical advice for accounts receivable staff, including obtaining financial information upon admission and how to deal with Medical Assistance case workers. They will discuss trends in hardship waivers, and what a facility can do when Medical Assistance is pending. They will also provide real scenarios on how to pursue and obtain payment.
Music Therapy: A Necessary Non-Pharmacological Intervention
Presented by: Mark Burnett, MT-BC, NMT
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Participants will learn how music therapy interventions provide an evidence-based process to support comfort care, reduce pain, and promote psychiatric comfort. Music therapy interventions will be referenced through F-Tag associations/investigations. Participants will learn how music therapy assessments, care plan, protocol, process, and measurement can be accurately extracted as a free-standing quality assurance process.
Nutrition and Kitchen 101
Presented by: Amy Wemple, RD, LD, ServSafe CI
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Nutrition & Kitchen 101 will include a variety of information from menu planning to sanitation. With the senior population living longer and staying in our senior buildings longer, foodservice directors and staff have a big job to do to keep them all happy while meeting budget and dietary guidelines. Understanding what the regulations say and how to implement them into a colorful and tasty plate presentation while keeping it safe in the kitchen is what this presentation is all about!
The Mental Health Continuum: Mild to Severe
Presented by: John E. Brose, Ph.D., L.P.
11/14/2011 - 12:30:00 PM to 1:45:00 PM
This session will discuss the difference between various psychological disorders. Major emphasis will be on the similarities and differences between adjustment reactions, mood disorders, thought disorders, and personality disorders. Evidenced-based treatment options for these groups will be discussed.
The Miracle of Science and Spirit: Stronger After Stroke
Presented by: Carol Droegemueller, MS, ACNS-BC, CNRN
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Stroke is a major cause of long-term disability and a significant burden on public health in the nation and beyond. This session will review the basics of brain anatomy, stroke types and anticipated deficits for the region of the brain affected by stroke. It will also review current understanding of stroke recovery potential, with a look toward trends in research and a discussion of best practice techniques for post-stroke recovery in the areas of mobility, mood and speech.
The Reasons Why Nursing Homes Get Sued
Presented by: Alana K. Bassin, Esq.
11/14/2011 - 12:30:00 PM to 1:45:00 PM
This presentation will look at the hows and the whys of nursing home litigation, and will reveal the main reasons why nursing homes can inadvertently encourage residents or their next-of-kin to file suit. This presentation will also describe the litigation process as a whole, focusing on how each step of the process affects, and can be helped or harmed by, the facility, its staff and its documentation.
What's Different About LGBT Aging?
Presented by: Marsha J. Berry, MA, CAEd
11/14/2011 - 12:30:00 PM to 1:45:00 PM
Lesbian, gay, bisexual and transgender elders are part of your resident census. Learn about the unique issues facing this population and how these impact their willingness to seek out services. This session will outline issues of LGBT aging, increase service providers' awareness about the diversity of sexual orientations and gender identities among their senior clients, and identify actions you can take to make your practice, and organization, more LGBT culturally competent.
CMS Short-Cycle Mandate: Implications and Solutions
Presented by: Jesse Androff, Pharm.D.
11/14/2011 - 2:00:00 PM to 3:15:00 PM
Participants will learn about new CMS Short-Cycle Regulations as they pertain to pharmacy services for residents of long-term care facilities. Participants will learn about the real implications of the CMS Short-Cycle Mandate as they relate to waste, nursing time, & pharmacy services. Participants will learn about technical & non-technical solutions to comply with the regulations, and how these solutions will affect day-to-day operations & resident care in long-term care facilities.
Embracing the Future with Technology
Presented by: Debi Damas, RN
11/14/2011 - 2:00:00 PM to 3:15:00 PM
Staff education is a challenge: how do you provide it in a way that is engaging and effective, meets regulatory expectations and reduces time and cost? Family education and relationship management is also a challenge. How do you help your families become more educated about the challenges their loved one faces and manage their expectations? Many senior care providers are turning to technology to provide staff and family education. Learn how to use technology to mitigate risk on both sides of your business.
Enrich Your Clients and Staff; Thwart Abusive Visitors
Presented by: Robert F. Rodè
11/14/2011 - 2:00:00 PM to 3:15:00 PM
How do you handle harassing or abusive family members or visitors who violate your clients' rights or create a volatile, dangerous or damaging work environment? Attorneys Robert Rodè and Rebecca Coffin will offer strategies to employ before, during and after these events take place. They will prepare you for these situations and share game plans for dealing with threatening behavior.
Listen with Dignity and Respect
Presented by: Harbir Kaur, M.A.
11/14/2011 - 2:00:00 PM to 3:15:00 PM
In this session, participants will learn how to develop skills of listening with dignity & respect to improve quality of life and quality of care. Participants will explore through role playing, ways to successfully deal with anger from resident and family members toward all health care professionals. Participants will identify ways to use effective communication skills & safety techniques through case scenarios.
MDS 3.0 and the Resident's Voice: What Have We Learned?
Presented by: Jane M. Niemi, MSN, RN, NHA
11/14/2011 - 2:00:00 PM to 3:15:00 PM
MDS 3.0 is now one year old and the question is, has the interview process that was created to improve accuracy and reliability produced a sea of change in the areas most affected: Cognition, Depression and Pain? The presenters will discuss the results of a study conducted by the PointRight Inc. researchers comparing MDS 2.0 data from the year prior to October 2010 to MDS 3.0 in the past year to address these questions.
Preparing for ACOs and Value-Based Reimbursement
Presented by: Nancy E. Rehkamp
11/14/2011 - 2:00:00 PM to 3:30:00 PM
Led by Nancy Rehkamp, LarsonAllen Principal, Health Care, this year’s CEO Connection is designed to create an interactive discussion among the Association’s leaders and decision-makers, introducing some model contract terms and a "new" set of performance metrics to prepare for Accountable Care Organizations (ACOs) and value-based reimbursement.
On March 31, 2011, the Department of Health and Human Services (HHS) released proposed new rules intended to help doctors, hospitals, and other providers better coordinate care for Medicare patients through Accountable Care Organizations (ACOs).
As described by HHS, ACOs create incentives for health care providers to work together to treat an individual patient across care settings - including doctor’s offices, hospitals, and long-term care facilities. The Medicare Shared Savings Program will reward ACOs that lower growth in health care costs while meeting performance standards on quality of care and putting patients first.
The intended outcomes are to improve coordination and communication among physicians and other providers and suppliers, to improve the care Medicare beneficiaries receive, and to lower costs. According to the government analysis of the proposed regulation for ACOs, Medicare could potentially save as much as $960 million over three years.
Value-based reimbursement is described as an approach in which regulators would inspect post-discharge care and how patients are managed. For discharges after October 1, 2012, hospitals will be monitored for improvement and incentivized to improve quality and costs, with goals of creating a better experience for patients and reducing inefficiencies.
As providers along the care continuum work to interpret exactly how the new reimbursement models will work and what impact they will have on the care delivery system, there are many questions yet to be answered. This year’s CEO Connection offers an important opportunity to participate in a discussion designed to shed light on some of the potential implications -- and opportunities -- for long-term care providers.
Serving Those Who Served Us: Veterans' End-of-Life Needs
Presented by: Michele Fedderly, EdD
11/14/2011 - 2:00:00 PM to 3:15:00 PM
This session introduces a new initiative--We Honor Veterans--a collaborative effort by the National Hospice and Palliative Care Organization (NHPCO) and the National Veterans Administration (VA) designed to empower hospice professionals to meet the unique needs of dying veterans. Attendees will use an assessment tool to gauge their readiness to serve dying veterans. Resources to support this work, and current efforts of the Minnesota Hospice-Veteran Partnership will also be shared.
Standing Strong: A Nursing Home Fall Reduction Program
Presented by: Melissa Hirokawa, MM,MT-BC,NMT Fellow
11/14/2011 - 2:00:00 PM to 3:15:00 PM
This Standing Strong exercise program addresses multiple issues contributing to falls: impaired balance, posture, strength, endurance, and safety of sit-to-stand. This program utilizes stretches and range-of-motion exercises; seated strength and endurance exercises; and standing exercises challenging strength, endurance, and dynamic balance set to music. Multiple measurement tools of program efficacy, results, and recommendations for others will be discussed.
The Benefits and Techniques of PEARL Alternative Therapies
Presented by: Sherri Lage, CTRS/CDCM
11/14/2011 - 2:00:00 PM to 3:15:00 PM
PEARL is an RFP grant that Golden Living has implemented in five of its Living Centers and is comprised of a menu of complementary and alternative therapies to assist residents in reducing pain, depression, anxiety, and prevalence of falls. The PEARL program also serves to increase functional status and socialization while improving quality of life. PEARL consists of 3 complementary therapies: healing touch, art therapy and dance/movement therapy.
The How and Why of Inspired Discharge Planning
Presented by: Michelle R. Klegon, Esq.
11/14/2011 - 2:00:00 PM to 3:15:00 PM
Attorney Michelle Klegon and Paralegal Kara Briese will offer information and review current issues providers and their social service departments need to be aware of regarding the details of discharge planning. These issues include reasons for discharge and the discharge planning that should take place in each instance; why the facility needs to have ongoing planning; and the role documentation plays in the process. They will also provide practical advice when completing discharge planning.
The Minnesota State Fire Code and the CMS Fire Safety Program
Presented by: James P. Loveland, P.E.
11/14/2011 - 2:00:00 PM to 3:15:00 PM
This program will discuss the Minnesota State Fire Code (MSFC) and the Life Safety Code (LSC) used by CMS and how the State Fire Marshal Division and the Minnesota Department of Health make these two codes interact with one another when a facility seeks to be federally certified. Plans of correction, timeframes for correction, and waivers as they apply to fire safety deficiencies will all be discussed. Also to be discussed will be CMS-conducted Fire Safety Federal Monitoring Surveys and how a facility should respond to these.
5 Ways Environmental Health and Safety Managers Can Lead Now
Presented by: Glenn D. Trout
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Sustainability is the key to unlocking value for your company and creating effective safety programs. EH&S managers are uniquely positioned to be sustainability leaders, to promote a safer environment for employees and the community, to simplify compliance and save revenue. Explore the avenues available for integrating a sustainable safety program and philosophy in the areas of: MSDS management, incident management, training, chemical inventory management, and environmental and regulatory reporting.
Alarm Reduction & Elimination: A Road to Quality Improvement
Presented by: Sue Ann Guildermann, RN, BA, MA
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Personal alarms, placed on or next to a resident, have been a standard of care for years in the long-term care industry...until now! Empirical evidence supports the reduction and elimination of alarms. A growing movement across the country favors the discontinuation of personal alarms in SNFs. Learn what happens when SNFs go 'alarm free' AND what happens to the quality of care of the residents and the quality of employment for the staff in those facilities.
Assessment and Critical Thinking for Nursing
Presented by: Robert G. Sonntag, MD, CMD
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Attendees will apply critical thinking skills to nursing assessments during this session. Eleven 'red flags' and 'band-aids' that are often used instead of appropriate assessment will be identified. In addition, the components of a good assessment and what is needed and expected when calling a provider will be reviewed. The use of formats such as SBAR (situation, background, assessment, recommendation) will be encouraged.
Coupling Rehabilitation and Wellness: Recipe for Success
Presented by: Mylinda Barisas-Matula, OT, MBA, CLT
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Learn how facilities across the nation have implemented wellness programming and positively influenced occupancy, resident independence, and revenues. A program which has proven to be effective will be outlined, along with lessons learned throughout the process. Specific case studies will be provided. Learn more about how coupling wellness with rehab can elevate your competitive positioning, and enhance your bottom line, while improving the quality of life for your residents.
EHR - Strategic Considerations for 2012 and Beyond
Presented by: Peter B. Schuna, LNHA
11/14/2011 - 3:45:00 PM to 5:00:00 PM
This session will highlight the ever-changing requirement in the electronic health record (EHR) world. Presenters will address meaningful use and its impact on EHR adoption in long-term care and the numerous security issues in the HITECH breach notification requirements and related issues. Strategic considerations in the Association's HIT white paper published earlier this year will also be highlighted, as well as issues with the state's 1/1/15 interoperability deadline.
Federal Elder Justice
Presented by: Speaker TBA
11/14/2011 - 3:45:00 PM to 5:00:00 PM
The Patient Protection and Affordable Care Act of 2010 requires specific individuals in nursing homes to report any reasonable suspicion of crimes committed against a resident of that facility to both a State Agency and to local law enforcement. The reporting requirement applies to individuals working in nursing homes and has two reporting timeframes...within 2 hours or 24 hours of the reasonable suspicion of a crime. Staff are subject to personal civil money penalties and exclusion sanctions for failure to meet the reporting obligations of the statute. This session will focus on how Minnesota is implementing this new reporting requirement that exists above and beyond our current Vulnerable Adult reporting requirements and Federal Nursing Home Regulations for reporting suspected abuse, neglect, mistreatment, and misappropriation of property. Learn what YOUR reporting responsibilities are under this new Federal Law.
Getting the Most from an MDS Audit--the SNF's Responsibility
Presented by: Terry L. Mahar, RN, MS
11/14/2011 - 3:45:00 PM to 5:00:00 PM
This presentation will focus on the MDS process and the importance of periodically completing a formal MDS audit. The focus will be on what goes into an MDS audit, what you should get out of it, and the potential financial impact that could be realized if the facility makes the necessary changes identified. Real-life examples will be discussed, including the financial impact that was realized.
The Ethical Management of Peer/Peer Aggression: Realities
Presented by: John E. Brose, Ph.D., L.P.
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Peer-to-peer aggression is inevitable. This workshop will discuss specific concrete strategies to proactively minimize the probability of peer to peer aggression. Participants will learn documentation strategies and clinical interventions to assist in regulatory compliance, once peer-to-peer aggression has occurred. Staff often want to reach for medication when aggression occurs. This could create additional problems for the resident, staff person and facility.
Working with Conflict and Difficult Employees
Presented by: Bruce Miles, Ed.D
11/14/2011 - 3:45:00 PM to 5:00:00 PM
Learn strategies and resources that have been taught to more than 6,000 leaders and that are currently used to make working with difficult and resistant employees easier. Participants will benefit from a greater understanding of current applied research and techniques that are quick, effective and easy-to-use. Sample sets of tools and resources will be presented and handed out to participants.
Top Performer: A Bold Approach to Service and Life
Presented by: Carr Hagerman
11/15/2011 - 9:15:00 AM to 10:15:00 AM
As this economy continues to affect our lives, and each of us has experienced some impact because of these changes and shifts, we have to find new ways to adapt to the challenges. Even in the midst of this ever changing tide of events, there are organizations and individuals that go beyond merely surviving, to thriving. They are the Top Performers, and their approach to service, work and life gives them competitive advantages. The good news is, anyone can learn to become a Top Performer!
Carr Hagerman has been a street performer for over 30 years. Starting as a teenager, he’s not only been a successful performer, but has studied street performing for two decades. In his research, Carr discovered some performers who transcend entertainment, scripts and material by making deep and memorable connections with their audiences. Working in chaotic, distracted and often hostile environments, these performers know they will be remembered most when the audience has an unforced, emotional connection with the performer. When we make an emotional connection with those we work with and serve, we discover a powerful source of natural energy and inspiration.
Using his years on the street as a backdrop, Carr will teaches the audience about the power of commitment, play, attitude and presence, how they lead to this source of inspiration and energy. Using a few simple ideas gleaned from observations of performers around the world, Carr will demonstrate how you can become a Top Performer and deliver bold and remarkable performances no matter what job you have.
2011 Benefit Update: Health Reform and 401k/403b Changes
Presented by: Nicole Fallon
11/15/2011 - 12:15:00 PM to 1:30:00 PM
What changes must you make to your health benefits to comply with federal health reform? Will health reform cost you more or less to cover your employees? Would you like to understand the new Fiduciary Standards and Disclosure Requirements for your 401k or 403b plan? This session will review: the new requirements impacting health care benefits and 401k/403b plans; the potential impact of these changes on your organization's bottom line; and the actions you need to take to prepare and comply.
Building on 3.0 Basics--It's Everyone's Business
Presented by: Mary Madison, RN, RAC-CT, CD
11/15/2011 - 12:15:00 PM to 1:30:00 PM
The purpose of this session is to explore the elements of the MDS 3.0 that impact billing and the bottom line in a long-term care facility. The focus will be on the MDS 3.0 items that factor into the RUG-IV calculations and how the collection of data is critical to reimbursement. Designed for a multi-disciplinary audience, completion of this session will provide attendees with tools for managing and optimizing reimbursement, with emphasis on the importance of planning for resident care.
Effective Directing and Delegating
Presented by: Wesley L. Pruett, M.S., M.H.A.
11/15/2011 - 12:15:00 PM to 1:30:00 PM
Great leaders modify their approach based on individual employees and situations. This program provides specific direction on how to adapt your style to effectively direct and delegate to others. Using an easy-to-understand system, participants will better understand themselves and their employees, resulting in improved relationships and effective communication. Participants will receive specific suggestions for managing four distinct employee types. Participants will also receive a free personalized web-based DiSC Management Profile valued at over $75.
Eviction: Closing the Door on Unpaid Rent and Lease Breach
Presented by: April J. Boxeth
11/15/2011 - 12:15:00 PM to 1:30:00 PM
April Boxeth and Anna Petersmeyer will give a step-by-step guide of an eviction action. Ms. Boxeth will provide the legal requirements of an eviction action, how long it takes, what to expect and tips for dealing with residents who breach their lease through nonpayment or otherwise. Ms. Petersmeyer will offer useful advice regarding tenants who stay but don't pay, and other scenarios. The presenters will also discuss when eviction actions are appropriate and how to avoid them.
MDS 3.0 Section M Skin Changes: Out with the Old in with the New (Part I)
Presented by: Chuck Gokoo, MD, CWS, FACCWS
11/15/2011 - 12:15:00 PM to 1:30:00 PM
The MDS 2.0 did not deliver necessary information about pressure ulcers. In response, MDS 3.0 includes more items and additional detailed questions.
Areas of concern include: reverse staging; separate assessment of unstageable ulcers; staging based on deepest anatomical change; information regarding pressure ulcers present on admission; assessment tools for tissue type for most advanced stage and measurements.
Sounds of Healing: Using Music in Long-Term Care Facilities
Presented by: Tami Briggs, MBA, CHP
11/15/2011 - 12:15:00 PM to 1:30:00 PM
Therapeutic music can bring comfort during the heightened stress of serious illness. As an element of compassionate caregiving, music helps to create a healing environment for the patients, families, and the medical staff. This session offers creative ideas on how the harp and therapeutic music can change the long-term care environment. Tami Briggs, therapeutic harpist, will share powerful stories and live musical examples to demonstrate music's role in the healing process.
Stratis Health Quality and Performance Improvement Initiatives that Will Impact Long Term Care
Presented by: Kristi Wergin, RN, BSN
11/15/2011 - 12:15:00 PM to 1:30:00 PM
Stratis Health, the Medicare Quality Improvement Organization (QIO) for Minnesota, will provide an overview of the work it has planned to improve the quality of care and quality of life for nursing home residents, including the Quality Assurance Performance Improvement (QAPI) initiative. Stratis Health is offering exciting opportunities for providers across the continuum of care, including nursing homes. In addition to assisting nursing homes in reducing pressure ulcers and eliminating the use of unnecessary restraints, it will work to improve care transitions, and to spread best practices as they are identified.
Successful Applications to the AHCA Quality Award Program
Presented by: Jeri Reinhardt, RN, BAN
11/15/2011 - 12:15:00 PM to 1:30:00 PM
What are the common errors made in writing an application for the Baldrige-based AHCA Quality Award? This session will explore common errors and proven techniques for telling your story in a written application for the AHCA Quality Award.
The Art of the Possible: 2011 Vulnerable Adult Act Issues
Presented by: Iris C. Freeman, MSW
11/15/2011 - 12:15:00 PM to 1:30:00 PM
The Vulnerable Adult Justice Project legislative proposals for 2011 covered policies related to investigations, appeals, and tools for law enforcement. These bills, HF447 and SF195, were based on consensus built among health care providers, client advocates, investigators, regulators, and prosecutors. This session will describe the outcomes from a legislative arena that was dominated by budget crisis and populated by scores of new lawmakers.
Three Critical Issues Facing Medical Directors
Presented by: John Mielke, MD
11/15/2011 - 12:15:00 PM to 1:30:00 PM
Speaking on behalf of the Minnesota Medical Directors Association, Dr. Mielke will present material on rehospitalizations, transitions in care, and end-of-life/hospice in the long-term care setting. These critical issues are important to understand as we interact with accountable care organizations. Dr. Mielke will provide advice on how to engage your medical director in these critical issues. This interactive session will also introduce attendees to the Interact 2 resources.
Who Signed Me Up for This Camp Anyway: An Intro to Person-Directed Care
Presented by: Theresa Thorland, ACC, CTRS, MA, MS
11/15/2011 - 12:15:00 PM to 1:30:00 PM
"Who signed me up for this camp anyway because I’m not coming back next year!" (A quote from an individual living in a long-term care facility.) Does your program have what it takes to make those you serve want to keep coming back? This session includes Minnesota regulations for activities, how to enhance interdisciplinary teamwork, how to prepare for OBRA changes, and what it takes to provide an enriching and inspiring activity program to meet the needs and preferences of those you serve! Participants will take away a variety of resources, ideas, and tools to help in providing a meaningful activity program.
2012 Long-Term Care Perspective: What Does the Future Hold?
Presented by: Cory R. Rutledge, CPA
11/15/2011 - 1:45:00 PM to 3:00:00 PM
The complexity and pace at which older adult services are changing will bring opportunities and pose significant threats to providers. Understanding the key trends impacting older adult services can help your organization position itself to be successful in 2012 and beyond.
ADA and EEOC: What Employers Need to Know
Presented by: Michelle R. Klegon, Esq.
11/15/2011 - 1:45:00 PM to 3:00:00 PM
In March 2011, the Equal Employment Opportunity Commission (EEOC) issued its long-awaited regulations implementing the Americans with Disabilities Act (ADA), as amended in late 2008. The amended law vastly expanded the definition of a "qualified disabled person." The companion regulations further this expansion in a way that significantly impacts how employers address disabled employees’ requests for reasonable accommodation. For example, the duration of an employee’s period of disability no longer must be long-term in order to receive accommodation from the employer. Presenter Michelle Klegon will review the changes made to the ADA law and the impact of the EEOC’s regulations on employers’ practices. Learn what qualifies as a disability under this new landscape and how to respond to an employee’s request for reasonable accommodation. Best practices will be discussed, as well as the legal risks associated with not complying with the new regulations.
Avoiding Background Study Disqualifications and Exclusions
Presented by: Samuel D. Orbovich, J.D.
11/15/2011 - 1:45:00 PM to 3:00:00 PM
From owners to line staff, individuals working for certified providers licensed by the Department of Health or the Department of Human Services face job disqualifications or federal exclusions for a wide range of offenses. This session describes the potential risks to your business, and explores approaches to diminish career-killing regulatory decisions by oversight agencies.
DHS Web Tools for Nursing Facility Providers
Presented by: Kimberly A. Brenne
11/15/2011 - 1:45:00 PM to 3:00:00 PM
This session will demonstrate the new DHS NF Financial Indicators Tool (FIT). FIT allows the user to compare facility-specific cost, occupancy, and staffing data with other Minnesota facilities in a variety of ways. Changes made to the 2011 MA cost report and the most common reporting errors will be presented. The session will close with a tour through new enhancements to the Minnesota Nursing Home Report Card website, including the improved geographic searching and mapping abilities.
Enriching Rural Care: Community-Based Palliative Care
Presented by: Janelle Shearer, RN, BSN, MA, CPHQ
11/15/2011 - 1:45:00 PM to 3:00:00 PM
Since 2008, Stratis Health has led palliative care initiatives with 16 rural Minnesota communities to assist in the development of community-based palliative care. This session will share initiative results, examples of community-based models, and lessons learned. Hear from a participating Minnesota community as they share their experience in developing palliative care and how they engaged their community's support.
Hazard Recognition Training
Presented by: Peter Kuzj
11/15/2011 - 1:45:00 PM to 3:00:00 PM
This is a hands-on session where you will be asked to find the hazards within the photographs. Hazard recognition training and a hazard audit checklist will be provided. Learn how to find health and safety hazards within your facility.
MDS 3.0 Section M Skin Changes: Out with the Old in with the New (Part II)
Presented by: Chuck Gokoo, MD, CWS, FACCWS
11/15/2011 - 1:45:00 PM to 3:00:00 PM
The MDS 2.0 did not deliver necessary information about pressure ulcers. In response, MDS 3.0 includes more items and additional detailed questions.
Areas of concern include: reverse staging; separate assessment of unstageable ulcers; staging based on deepest anatomical change; information regarding pressure ulcers present on admission; assessment tools for tissue type for most advanced stage and measurements.
Satisfaction Surveys and Tools to Identify Needs and Preferences
Presented by: Margaret Hemauer, ACC, MA, LNHA
11/15/2011 - 1:45:00 PM to 3:00:00 PM
The residents come to every group you plan, but your center’s Satisfaction Survey for Quality of Life is scored below average. You have completed the required MDS 3.0 Interviews and a Leisure Interest Assessment, but still it is hard to determine what the residents feel is meaningful. Have you really gathered the data you need to plan a program that meets everyone’s needs and preferences? Come to this session to learn how you can incorporate quality improvement processes such as drill-down surveys, resident calendar planning committees, and other ways to identify and engage residents in meaningful activities.
The Ethics of Inspiration: Engage Your Team
Presented by: Charles A. Weinstein, Ph.D.
11/15/2011 - 1:45:00 PM to 3:00:00 PM
Engagement and inspiration are the 'secret sauce' of great teams that deliver extraordinary results. Learn timeless ethical principles--and contemporary techniques--that enable you to leverage the power of trust and intrinsic motivation to engage and inspire your team members. The result: outstanding service and performance.
The Juggling Act of an Effective DON
Presented by: Michelle Stober, RN, BSN
11/15/2011 - 1:45:00 PM to 3:00:00 PM
There is no doubt that a DON has a lot to juggle! How does a DON effectively manage their roles and responsibilities while remaining an effective leader? Balancing all of the leadership activities, people and resources takes knowledge and confidence. Learn how to utilize your exemplary leadership skills, keen clinical knowledge and unsurpassed technical expertise to be the DON you want to be and the DON your facility needs.
What Would You Do? Working through Nursing Home Scenarios: Part I
Presented by: Greg Leahy
11/15/2011 - 1:45:00 PM to 3:00:00 PM
In this interactive session, three experts--Greg Leahy, DHS, Robert Rodè, Voigt, Klegon & Rodè , and Cheryl Hennen, Office of Ombudsman for Long-Term Care--will lead participant teams who will work through scenarios that may arise in nursing homes. Participants will learn from both the presenters and one another as they tackle real-life situations. Put on your thinking caps and come share your expertise with us!
Annual Update: Labor and Employment Developments for LTC Providers
Presented by: Robert C. Castle
11/15/2011 - 3:45:00 PM to 5:00:00 PM
This session will help long-term care providers identify labor- and employment-related risks, and reduce their exposure to labor- and employment-related claims. The session will also examine important developments and trends with respect to labor- and employment-related issues and disputes.
Innovative Ideas on Behavioral Issues: Solving Your Scenarios
Presented by: John E. Brose, Ph.D., L.P.
11/15/2011 - 3:45:00 PM to 5:00:00 PM
A geriatric psychologist and an attorney will team up to offer practical advice on how to deal with difficult residents and family members. Bring your toughest issues to the session and Dr. John Brose and Susan Voigt will provide creative strategies and legal action to assist you in resolving them. Clinical and practical interventions offered by Dr. Brose, and Ms. Voigt will provide regulatory and legal requirements to remember when confronted by difficult residents and families.
Life Enrichment Programs: Tying It All Together Through Planning and Documentation
Presented by: Margaret Hemauer, ACC, MA, LNHA
11/15/2011 - 3:45:00 PM to 5:00:00 PM
Just like painting a room, the majority of the work is in the preparation. What are the tools you need to organize a quality program, facilitate team member communication, and generate enthusiasm for a quality life enrichment program? This session will provide attendees with sample planning and communication tools, as well as incorporate information offered by the audience through discussions of best practices, innovative ideas and peer networking.
Occupational Therapy Task-Oriented Therapy Post-Stroke
Presented by: Virgil Mathiowetz, PhD, OTR/L, FAOTA
11/15/2011 - 3:45:00 PM to 5:00:00 PM
The results of "Effects Of Occupational Therapy Task-Oriented Approach in Upper Extremity Post-Stroke Rehabilitation," a James B. Swanson memorial award-funded project, will be presented during this session. The project evaluated the effects of the approach for improving the motor impairment level and the functional use of the more affected upper extremity of persons post-stroke. Dr. Mathiowetz will present the research methods used and some clinical recommendations for post-stroke rehabilitation.
Personal Leadership: Learning from the 2011 Leading4Life Projects
Presented by: Jennifer Connelly
11/15/2011 - 3:45:00 PM to 5:00:00 PM
Great leadership can be very personal, and very creative. As the Care Providers of Minnesota Foundation’s Leading4Life Program enters its fourth year, graduating fellows from the 2010-2011 program share learning and insights from their individual leadership projects. Throughout the year, each fellow sets out to "give something back" to the professional community that sends them to participate in this program. The objectives--and experiences--are as varied as the organizations that participate in this remarkable program. The panel will be moderated by Chad Weinstein, president of Ethical Leaders in Action and the principal instructor of Leading4Life.
Reducing Avoidable Hospital Readmissions
Presented by: Mark Sonneborn
11/15/2011 - 3:45:00 PM to 5:00:00 PM
There is an ongoing campaign to reduce avoidable hospital readmissions in Minnesota. There are five key areas that, if not managed well, are known to be main contributors to avoidable hospital readmissions: comprehensive discharge planning, medication management, patient and family engagement, transition care support, and transition communications. This session will review the need to reduce hospital admissions and the role long-term care providers may play.
Resident Respect and Dignity--A Firsthand Experience
Presented by: Deb Holtz
11/15/2011 - 3:45:00 PM to 5:00:00 PM
As long-term care providers, there are many items to accomplish--keeping residents safe and providing quality care while complying with federal and state regulations--are just a few of the prerequisites. However, while we are busy meeting those requirements, we cannot forget about the personal dignity and respect of our residents. Recently, Deb Holtz, Minnesota’s Ombudsman for Long-Term Care, spent time in a care center for post-surgical rehabilitation. Her experience as a resident, not as the top consumer advocate for thousands of elderly Minnesotans, was a revelation. This session will discuss the balance of complying with regulations and residents' rights and how we all listen to each other to continue the journey of respect and dignity for residents and staff.
RUGs, RUGs, RUGs: Manager's Nightmare or Best Friend?
Presented by: Judi Kulus, MAT,LNHA,RN,RAC-MT
11/15/2011 - 3:45:00 PM to 5:00:00 PM
There are many reasons to manage the MDS RUG levels effectively. Whether you're concerned about reimbursement, acuity staffing, or regulatory compliance, ensuring accuracy is every manager's duty. This session will focus on Case Mix and Medicare RUGs and will outline a systematic approach to managing RUG levels. Improve your system of trending and tracking changes, select audit samples, and increase RUG management.
The Engaging Leader--Creating Common Unity
Presented by: Wesley L. Pruett, M.S., M.H.A.
11/15/2011 - 3:45:00 PM to 5:00:00 PM
Common + Unity = Community. We strive to create a community atmosphere for our clients and residents, but what about for our employees? As leaders we are challenged to make an environment where our employees can do their best. Leaders have the capacity to influence and engage our workforce to meet their organizational needs and in the process make a workplace that attracts a skilled and impassioned workforce. It’s not about using authority and power, but about using influence to engage our employees. When engaged, employees are more satisfied, productive, and effective while having lower turnover. Ultimately, thoughtfully creating an employee community is the only path to a highly functioning workforce.
The Sodium Dilemma
Presented by: Christine Link, MBA, RD, LD
11/15/2011 - 3:45:00 PM to 5:00:00 PM
Since the 2010 Dietary Guidelines were unveiled, there have been many questions about sodium. How do we adhere to these new guidelines? What about liberalized diets? And how do we make the food taste good? In this session, we will review the new dietary guidelines and their recommendations for sodium. We will also work with spices, herbs and acids to add salt-free seasoning; and explore cooking techniques to add texture and flavor.
What Would You Do? Working through Nursing Home Scenarios: Part II
Presented by: Greg Leahy
11/15/2011 - 3:45:00 PM to 5:00:00 PM
In this interactive session, three experts--Greg Leahy, DHS, Robert Rodè, Voigt, Klegon & Rodè , and Cheryl Hennen, Office of Ombudsman for Long-Term Care--will lead participant teams who will work through scenarios that may arise in nursing homes. Participants will learn from both the presenters and one another as they tackle real-life situations. Put on your thinking caps and come share your expertise with us!
ACOs and Long-Term Care Organizations: Where Do We Fit In?
Presented by: Joel D. Sedgeman
11/16/2011 - 8:30:00 AM to 9:45:00 AM
Accountable Care Organizations (ACOs): you've heard about how they might become the next big thing or the next big disaster for your organization. Now you can learn about their status and ask your questions. Joel Sedgeman and Nate Swanson will provide an overview of ACOs and provide an update on the ever-changing regulations associated with them. The unique position and abilities of long-term care organizations will be explained, as well as potential pitfalls such as fraud/abuse and antitrust laws.
Creating/Enhancing Successful Senior Living Communities
Presented by: Mike Cranny, BS, MS, LNHA
11/16/2011 - 8:30:00 AM to 9:45:00 AM
Learn a successful visioning approach for reinventing or revitalizing communities of care: how to clarify and cast your vision, how to define and determine the cornerstones of your vision, how to gain consensus on those cornerstones, how to position yourself to raise friends and funds for your vision, how to bring a holistic approach to reinventing your campus, and more.
Employee Social Media Issues That Make Employers Twitter!
Presented by: Brian T. Benkstein, J.D.
11/16/2011 - 8:30:00 AM to 9:45:00 AM
Social media is the rage. Employees' use of Facebook, Twitter, social media, email and the Internet can create legal risk for employers. Brian Benkstein, an experienced employment law attorney, will provide tips and strategies to help employers navigate this quickly evolving area of the law. Mr. Benkstein will discuss the latest trends with social media and the many legal "traps" an unwary employer can fall victim to in this area of the law.
Leadership: The Necessity of Walking the Talk
Presented by: Mary Tellis-Nayak, RN, MSN, MPH
11/16/2011 - 8:30:00 AM to 9:45:00 AM
This session will address the role a leader plays in long-term care and the creation of caring caregivers. Research shows that elders long for compassionate caregivers, but that caregivers leave employment because of the relationship with their supervisor. We will discuss the qualities admired in leaders you have revered and help identify your own leadership style. We will look at what employees say about leadership, communication, and coaching, and what matters most to them as caregivers.
Making Use of the Hospice Education Toolkit
Presented by: Pam Schaid, MA, RN
11/16/2011 - 8:30:00 AM to 9:45:00 AM
This session introduces a handbook developed by the Minnesota Network of Hospice and Palliative Care with input from the Minnesota Department of Health, to provide education to SNF staff regarding hospice. It also provides an overview of how to integrate this education into training and orientation. The handbook includes information on the hospice philosphy of care, death, dying, grief, loss, and other topics. By using this handbook, leaders can ensure that staff understands the principles of hospice care.
New Opportunities in Older Adult Service Delivery
Presented by: Rolf Hage
11/16/2011 - 8:30:00 AM to 9:45:00 AM
This session will discuss new opportunities in older adult services including Program of All-Inclusive Care of the Elderly (PACE) concepts/incentives that have been or could be adapted into other state demonstrations; what we can learn from other states’ PACE programs; and how Minnesota’s long-term care/health care system differs from other states. The session will also provide an interim report on the status of the Older Adult Community Consortium grants.
One Bad Apple
Presented by: Tamara L. Novotny, Esq.
11/16/2011 - 8:30:00 AM to 9:45:00 AM
The two most valuable components of any long-term care facility are its residents and staff. But you will find a difficult resident or troubled employee within every group. How do you deal with the problematic resident, including asking him or her to leave the facility, without risking discrimination claims? How do you discipline or terminate an employee without facing claims of discrimination? What are the potential legal claims and consequences if you do not deal with the one bad apple?
Raising Your Knowledge on Mechanical Lift and Sling Safety
Presented by: Robert F. Rodè
11/16/2011 - 8:30:00 AM to 9:45:00 AM
This session will look at mechanical lift and sling safety and recommended training for your staff. Attorneys Rob Rodè and Rebecca Coffin will review some recent lift and sling neglect and deficiency finding issues providers have encountered, how these instances may have been prevented, and what to do if a client falls from a lift. We will discuss necessary steps for a fall investigation, as well as reporting requirements to the FDA, the lift manufacturer and the state.
Training the Wound Care Nurse for Success in Long-Term Care
Presented by: Jeri Ann Lundgren, RN,BSN,PHN,CWS,CWCN
11/16/2011 - 8:30:00 AM to 9:45:00 AM
A centralized wound prevention and management program ensures that the building has a designated nurse coordinating its efforts to prevent and manage chronic wounds. This session will provide critical information necessary to ensure that the wound care program meets F-314 regulations. It will describe the essential elements for establishing and sustaining an effective wound prevention and management program.
Update from the Minnesota Department of Health
Presented by: Darcy A. Miner
11/16/2011 - 8:30:00 AM to 9:45:00 AM
Hear what’s new in surveys, complaints, home care, and more. Most frequent tags, new direction from CMS, and how to find important information on the MDH website are just a few of the updates you’ll hear. Staff changes, changes in the annual reports on survey and OHFC, updates from the Long Term Care Issues Committee, progress from the Home Care Workgroup, and any likely legislative proposals will all be fair game during the presentation and in a Q & A session.
An ICD-10 and Quality Approach for Long-Term Care
Presented by: Mark Jahn
11/16/2011 - 10:00:00 AM to 11:15:00 AM
(The Hazard Communication session has been moved to Monday at 12:30 PM)
Experts from Charter Solutions will describe ICD-10 business change approaches and opportunities for long-term care organizations. They will share an approach that balances ICD-10 compliance and improvement initiatives. At the end of the session, long-term care organizations will understand the guiding principles for ICD-10 implementation, potential business and technical areas impacted, and risk mitigation strategies.
Assisted Living for Veterans: What's Different?
Presented by: Deborah M. Barnes, LNHA, LSW
11/16/2011 - 10:00:00 AM to 11:15:00 AM
This session will review the steps taken to open an assisted living establishment focusing on veterans, including a review of funding sources, coordination with county veterans' officers, transfer requirements from veterans' facilities in other states, and review of veterans' medical services available.
Creating and Implementing a Service Delivery Culture
Presented by: John P. Cushen
11/16/2011 - 10:00:00 AM to 11:15:00 AM
How do you create a service delivery model to exceed customer (both internal and external) expectations? How do you create buy-in by staff to deliver on the promise of good customer service? What are the methods to train, promote and reward staff? Learn about one service delivery model and the positive results achieved. This session is designed to offer insights to create and manage customer service and the associated core values of a positive service culture.
Hazard Communication Standard Compliance - Best Practices
Presented by: Glenn D. Trout
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Hazard communication is one of the most frequently-cited OSHA violations, and with the agency getting tougher on enforcement, compliance is crucial. Receive an overview of the regulation, learn about the impact of the proposed alignment with GHS, and discover easy-to-implement best practices for helping your organization meet OSHA's HCS requirements; including best practices for managing your written plan, providing proper employee training and utilizing efficient MSDS management systems.
It's Always Something: Hot Courtroom Issues Facing Providers
Presented by: Samuel D. Orbovich, J.D.
11/16/2011 - 10:00:00 AM to 11:15:00 AM
This session will provide an overview of the hottest legal issues facing Medicaid providers based on case law decisions rendered by federal and state courts and agencies. Topics will include highlights from recent Departmental Appeals Board federal survey sanction appeals, Court of Appeals regulatory decisions, malpractice liability decisions and regulatory decisions by the Minnesota Office of Administrative Hearings or the DHS Human Services Judges.
Long-Term Care Options Counseling at Your Service
Presented by: Elissa Schley, BS, BA
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Information will be shared about the variety of long-term care options counseling services that are available through the MinnesotaHelp Network and the Senior LinkAge Line®. Long-term care options counseling is an interactive decision support session that provides consumers with the best options to meet their needs as they age. Counselors are available through the Senior LinkAge Line® to provide assistance over the phone, in person or through chat via the MinnesotaHelp.Info® website.
Operational Excellence in Senior Care Organizations
Presented by: Chad Royer
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Senior care organizations continue to face increasing pressures to manage costs, improve quality, and create high levels of satisfaction among their residents. Manufacturers have faced these same pressures for years, and the successful ones have applied an approach called Lean that enables them to reach breakthrough levels of performance. In this session you'll learn about one of the key ingredients of Lean - Kaizen - and how it is being applied in senior care organizations.
Preventing Culture Change Meltdown: Tools to Turn Your Dining Vision into Reality
Presented by: Donna M. Manring, DTR
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Dining trends are changing and seniors and their family members expect much more than nutritious meals. As professionals in the dining industry, culture change necessitates that we be concerned with providing the highest quality dining service for our residents, offer residents more freedom in daily meal decisions, and ensure that residents enjoy a "warm home-like atmosphere."
Enhancing the dining experience so residents enjoy "fine dining" at mealtime can be an excellent marketing tool to draw individuals to your facility. Dining aspects that enhance the experience include atmosphere, socialization, and food choices that offer variety as well as exceptionally appetizing, eye-appealing plate presentation.
Quality Assurance: For Your Review, Not the Regulator's
Presented by: Susan M. Voigt, Esq.
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Attorney Susan Voigt will review your legal rights regarding quality assurance and how it is key to improving care systems. She will give real scenarios on why QA documents must be confidential and used as "peer review" documents in the acute care setting. Ms. Voigt will explain what happens if quality assurance documents are not kept confidential, protected from the regulator's review and plaintiff's attorney scrutiny and how unprotected documents can lead to deficiencies and legal liability.
Rolling Out RUG-IV
Presented by: Marci Martinson, RN
11/16/2011 - 10:00:00 AM to 11:15:00 AM
For Minnesota Case Mix, Rug-IV will be implemented in 2012. This session will provide an overview of the process of rolling out RUG-IV. Key differences between RUG-III and RUG-IV will be addressed. MDS 3.0 issues related to Case Mix will also be discussed.
Status of State and Federal Health Care Reform
Presented by: Brian Osberg, MPH
11/16/2011 - 10:00:00 AM to 11:15:00 AM
Significant state and federal health care reform laws have been passed the last few years. This session will: provide a status report and analysis on their implementation; and review what is really happening on the ground encompassing: administrative simplification, electronic health technology, care delivery redesign, payment & insurance reform, and Medicaid expansion.
Best Practices in Vulnerable Adult Abuse Prevention
Presented by: Amanda Johnson, RN, LNHA
11/16/2011 - 12:15:00 PM to 1:30:00 PM
Hear firsthand how to avoid OHFC and other regulatory citations relating to your facility's Vulnerable Adult Practices. The speakers will provide insight learned from their experiences with OHFC investigations and standard surveys.
Financially Managing Your Medicare Payments
Presented by: Deborah Elsey
11/16/2011 - 12:15:00 PM to 1:30:00 PM
RAC audits, integrity audits, and RUG-IV transitions impact your facility's Medicare financial performance. During this session we will assess the RUG-IV financial outcomes, as well as, responses to third party requests for additional information. We will discuss Medicare benchmarking and other performance indicators to manage financial outcomes in the future.
HIPAA Round 2: New Rules and Increased Enforcement
Presented by: Katherine Burkhart, Esq.
11/16/2011 - 12:15:00 PM to 1:30:00 PM
The government has promised a new wave of HIPAA rules by the end of 2011. Health care providers will be forced to reexamine their business associate relationships, change their HIPAA policies and re-train their workforce. Join us to discuss the most important aspects of the new rules and learn practical and efficient ways to implement the changes. We will also discuss the government's increased enforcement of the Privacy and Security Rules and how to avoid (and handle) a HIPAA investigation.
How to Demonstrate Value Under Reform to Maximize Revenue
Presented by: Nicole Fallon
11/16/2011 - 12:15:00 PM to 1:30:00 PM
ACOs, bundled payments, and value-based reimbursement all require providers to deliver "value" to maximize their revenue. This session will examine: how providers can begin to prepare for the changes state and federal health reform will bring; how the performance metrics we will need to track to demonstrate value to new and existing payers differ from today's; and the implications of all of this for our tracking systems, communications systems, technology and staff skills.
MN Nursing Home Performance-Based Incentive Payment Program
Presented by: Valerie Cooke, BA, BS
11/16/2011 - 12:15:00 PM to 1:30:00 PM
In four years PIPP has funded 70 individual or collaborative PIPP projects representing 180 facilities and providing annual funding of $18 million. Learn how the program design has evolved, challenges faced, and ongoing efforts to evaluate and improve the program's effectiveness. Presenters will discuss quality ratings for PIPP and non-PIPP facilities and the findings reported by the research team from the initial case studies regarding organizational factors and business case analysis.
Providing Massage Services for Elder Populations
Presented by: Theresa May, NCTMB, APP
11/16/2011 - 12:15:00 PM to 1:30:00 PM
Massage is increasingly requested by those living with chronic illness, in long-term care facilities or assisted living residences. Baby Boomers who use massage to maintain a healthy lifestyle are becoming seniors in record numbers. Learn the physical and emotional benefits that massage provides. Learn several ways to provide this complementary, high-demand service to your clients. Find out what makes qualified, compassionate therapists and where to locate them in your area.
Ready, Set, Infection Control: Surviving the Survey
Presented by: Michelle Stober, RN, BSN
11/16/2011 - 12:15:00 PM to 1:30:00 PM
This enlightening program will provide the attendee with the current standards of practice in infection control within the new F-441 regulation, with a focus on an interdisciplinary approach to program development and implementation. This is an overview of F-441, trends in survey findings, prevention practices, review of cleaning/disinfection of equipment, surveillance programs for each core department, and practical solutions for the day-to-day operations of your health care setting.
Strategies for Assessing & Improving Quality of Life
Presented by: Janine McQuillan, B.S.
11/16/2011 - 12:15:00 PM to 1:30:00 PM
How can we improve quality of life? By focusing intentionally on quality of life measures, strategies for improvement can be developed. Tools for assessment include the Nursing Home Report Card, MDS 3.0 and Care Area Assessments. Targeted and achievable outcomes will be reviewed. We will identify key concerns for assessment and the barriers to improvement. Successful strategies implemented by staff will be explored through case studies.
The Benefits of Partnering with Hospice
Presented by: Cynthia Seiwert
11/16/2011 - 12:15:00 PM to 1:30:00 PM
In this seminar, Mike Marchant, Director of Operations for Golden Living and Cyndi Seiwert, Regional Vice President of AseraCare Hospice will present several strategies for partnering with hospice to enhance the end-of-life experience for patients and their families. This program defines the hospice benefit, discusses the benefit of working with hospice, care collaboration and dual eligibility.
Understanding the Gluten-Free Diet
Presented by: Renee Arbogast
11/16/2011 - 12:15:00 PM to 1:30:00 PM
The number of people diagnosed with Celiac Disease is increasing in the United States. This session will assist facility staff in providing a gluten-free diet. There are many hidden ingredients that contain gluten, and staff need tools to provide this diet safely. We will be discussing what a gluten-free diet is and how to prevent cross-contact so your customers can eat the meals without the fear of becoming ill.
Spirit of Caring: Inspire, Empower and Enrich
Presented by: Donna M. Manring, DTR
11/16/2011 - 2:00:00 PM to 3:00:00 PM
Ever wonder how some people seem to have a positive attitude and make things happen? Unlock the secrets to keeping a positive attitude even during times of stress. This year’s closing keynote brings a fresh perspective and encourages each of us to choose to live every day with a positive outlook and a "generosity of spirit."
There has never been a better time to expand your knowledge and apply practical techniques on having a contagious positive attitude; practical approaches for living with a positive outlook; and discover the secret for keeping stress and frustration in balance. Choose to make life easier! Long after closing keynote presenter Donna Manring’s final words, you will be buzzing with excitement and motivated to make a difference.
