On-Demand Dementia Training Pass Instructor Biographies

Louann Lawson
Louann Lawson, BA, RN, RAC-CT, AHIMA Approved ICD-10-CM/PCS Trainer
With nearly 40 years of long term and acute care experience, Louann has been an active member in the health continuum. As a registered nurse, Louann has held multiple clinical and leadership positions that provide her with extensive experience to support and to grow clinical teams. As a Pathway Health consultant, Louann is an educator who has successfully trained hundreds of professionals regarding MDS/Medicare/Medicaid processes, clinical quality initiatives, and reimbursement protocols. She conducts comprehensive survey and reimbursement audits as well as directed plans of correction. She also serves as an Interim MDS Coordinator and DON. Louann has spoken across the nation for multiple organizations and takes it upon herself to be an active member of the healthcare community. She is currently the Clinical Reimbursement Team Leader for Pathway Health.

Skill Sets
  • Interim MDS
  • Interim DON
  • MDS Process Review
  • Medicare Review
  • RAC Review
  • RUG Analysis
  • Educator
  • Survey Recovery
  • Fall Prevention
  • Culture Change Initiatives
  • Dementia Care Practices
  • ICD-10-CM
  • Re-Hospitalization/INTERACT


  • Diploma in Nursing, Ohio Valley Hospital School of Nursing, Steubenville, OH
  • B.A. magna cum laude Biology, College of Steubenville, Steubenville, OH
  • Graduate Study with research emphasis in human respiratory physiology, Miami University, Oxford, OH

  • RN Licensure in Ohio, Illinois, Minnesota, and Wisconsin (Compact)
  • Certified Trainer Resident Assessment Coordinator by American Association of Nurse Assessment Coordinators
  • AHIMA Approved ICD-10-CM/PCS Trainer

  • Christine Osterberg
    Christine Osterberg, RN, BSN
    Ms. Osterberg has 34 years of experience in clinical patient care expertise combined with an administrative background in health education and training. She has developed policies, procedures, education and action plans required to bring facilities into regulatory compliance. She has been nationally recognized for her dementia and behavioral systems consultation. Her most recent projects have involved Affordable Care Act education, working with Interact lV tools, QAPI, and the latest Behavioral and Psychological Symptoms of Dementia (BPSD) regulations, QAPI (Quality Assurance Performance Improvement Process) and Root Cause Analysis.

    Skill Sets
    • Survey Preparation and Recovery
    • Directed Plan of Correction/Corporate Integrity Agreement compliance Consultation/Monitoring
    • CMS Directed education and monitoring
    • Plan of correction development & implementation
    • Education and Implementation:
      • Person-centered care
      • Infection Control
      • Elder Justice Act
      • Behavioral Health
      • Restorative programming
      • Re-Hospitalization program, Affordable Care Act
      • INTERACT Certified Educator
      • Falls Prevention – Recently published article, Annals of Long-Term Care: Clinical Care and Aging.
      • Strategies for Falls Prevention, 2014;22(1):23-32.Betty Willy, PT, MA, CWS • Christine M. Osterberg, RN, BSN
      • Wandering and Elopement intervention
      • Bathing Without a Battle
      • Relocation Stress Syndrome
      • Resident Rights
    • QAPI Training, Root Cause Analysis, Process Improvement Plans, application to facility-specific problems

    Recent Presentations – 2013-14
    Leading Age
         Wisconsin: Rehospitalization, Affordable Care Act
         Michigan: Falls Prevention, QAPI
    Wisconsin DONs Dane County
         Application of QAPI – Setting Up Falls Prevention Programs
    West Virginia Health Care Association
    Indiana Health Care Association
         QAPI and Rehospitalization
    On-site Consultation, Education and Monitoring
         F309, 315, 323, 329, 221, 222, 223, 240, 241, 246, 279, 441
    Corporate Integrity Agreement Compliance

    • Cardinal Stritch College, Milwaukee, WI – Bachelor of Science in Nursing
    • Milwaukee Area Technical College, Milwaukee, WI – Associate Degree RN

    • Registered Nurse, licensed in Wisconsin