TUESDAY KEYNOTE—DONNA CUTTING
THE RED CARPET WAY: CREATING A PLACE WHERE PEOPLE LOVE TO LIVE & WORK!
Whether we're talking about employee engagement and retention, resident and client satisfaction, or census, it all comes down to one thing. People love to do business with people they like. It's all about relationships and the way we treat each other, and every interaction makes a difference! In this high-energy, fun, and interactive keynote, we'll explore the ways in which using intentional words of kindness, being present to the person in front of you, setting others up for success and making movie moments for customers & staff positively affects your bottom line! When you roll out the red carpet in this way, customers and team members fully engage with your organization! It isn't always easy, but when it comes to customer service and employee retention, every moment makes matters.
Donna Cutting, CSP, founder and CEO (chief experience officer), Red-Carpet Learning Systems
Donna leads a team of customer service experts that train organizational leaders to turn prospects into delighted customers; and delighted customers into raving fans. Rolling out the red carpet for others is as natural to Donna Cutting as breathing. Her fondest memories from childhood include the occasions when her mother and Memére, her French grandmother who was the mother of fourteen children, would roll out the red carpet for family members “returning home” to Fall River, Massachusetts. This tradition made a lasting impression on Donna and resonates with her to this day.
A stage actress and dynamic keynote speaker, Donna’s mission is to inspire you to experience the “thrill of the red carpet,” where your customers matter, your work matters and you matter. Her passion for rolling out the red carpet and creating exceptional customer experiences moved her to found Red Carpet Learning Systems, Inc., through which she and her team help organizational leaders turn prospects into customers and customers into raving fans!