While many of the learning sessions are appropriate for several target audiences, there are some sessions that focus on a specific group, for instance HR, dietary, maintenance, and billing—or a specific topic, such as mental health. We've highlighted them below!



TARGET INTEREST HIGHLIGHTS

BILLING
103: What to do when you MIGHT have an overpayment
303: The leaders top 10
312: Hitting the jackpot on your accounts receivables
403: Finance function dysfunction: Assess & improve financial operations
503: Working with Medicare Advantage plans
603: Avoid non-payment: AR collections & hardship waivers
703: Adapting to the patient-driven payment system
803: DHS Nursing Facility Rates & Policy legislative update & cost reports—Part I
903: DHS Nursing Facility Rates & Policy legislative update & cost reports—Part II

DIETARY
101: Mystic kitchen tour
201: Dining program makeover
301: Implementing a solid food safety & sanitation program
401: Mystic kitchen tour
501: A healthy discussion: What does it mean with seniors?
601: Unintentional weight loss
701: Mystic kitchen tour
901: E. coli & safe food handling

OLDER ADULT PROTECTION
108: Office of Health Facility Complaints: Reporting, data & updates
112: Strategies to minimize situations with difficult family members
208: Overcoming maltreatment: strategies & best practices
212: MINIBYTES: How to talk to investigators
212: MINIBYTES: Responding to false accusations from family
212: MINIBYTES: When something bad happens: What do I say?
308: The legal debate over electronic monitoring
408: Electronic monitoring in nursing facilities & assisted living
508: Suspected maltreatment reporting
511: Complaints: How to avoid a retaliation accusation
608: Purpose & passion under pressure: Family & facility conflict
612: Vulnerable adult reporting in home care—What’s reportable?
708: Investigating maltreatment: How to tie it all together
908: A “how–to” guide to conducting complaint investigations

HOUSING
104: Credential update for housing with Services Leaders
110: MINIBYTE: Mock survey
204: Developing a Minnesota assisted living report card
304: Home care survey readiness 2019—What’s new?
306: Strategies with discharges, evictions & terminating services
404: Elderly waiver & CADI essentials
604: MINIBYTE: Waivers made easy
604: MINIBYTE: Comprehensive home care service plans
612: Vulnerable adult reporting in home care—What’s reportable?
804: Top 10 home care deficiencies
911: Mock survey: Tips of the trade

HR/WORKFORCE
105: In it to win it: Attract, engage & retain like a champ
110: MINIBYTE: I-9 compliance & audits in today’s enforcement climate
205: Win with wellness: Wellness as a strategic imperative
305: A new approach to communication & engagement
405: Becoming a leader: Self-awareness
409: Is that time compensable?
410: Answer: What is customer service?
505: Balancing self-care & connection
509: Leadership for healthy retention
510: Extreme makeover: Orientation & onboarding edition
511: Complaints: How to avoid a retaliation accusation
512: Navigating the ADA & employees with disabilities
604: MINIBYTES: MN pipeline dual-training program
605: Service excellence—An organizational culture
609: Annual update: Labor & employment for long-term care providers
705: Improving employee engagement with authentic communication—Part I
805: Improving employee engagement with authentic communication—Part II
809: A primer for the pesky problems posed by (some) employees
905: LEAD: Leadership environmental assessment diagnostic approach

MAINTENANCE
106: All hazards approach to planning—Part I
206: All hazards approach to planning—Part II
213: Top Life Safety Code (K-Tag) deficiences
301: Implementing a solid food safety & sanitation program
610: Infection prevention: Develop your sustainable program
706: Save the Earth & your bottom line—Solar energy for SNFs
906: New licensed assisted living physical plant requirements

MENTAL HEALTH
102: Behavioral health management—Solutions for senior living
202: First aid interventions for mental health
302: Preparing staff to care for older adults with mental illness
402: Ask the doctor about your behavioral health challenges
502: An ethical approach to manage dementia-related behaviors
506: Trauma-informed planning with & for residents
802: MINIBYTES: Tips for trauma-informed care planning
902: Mental health disorders in post-acute care




Questions?

Contact us for questions about educational content for convention. We're here to help! Our toll-free number is 1-800-462-0024.


Cheryl Smith
Cheryl Smith
Education questions
Director of Education
952-851-2488

Loni Lagro
Education support questions
Education Support Specialist
952-851-2494