Managing Conflict in the Workplace
Managing Conflict in the Workplace
Product Code: 340

We all experience conflict—the problem is when it becomes dysfunctional and destructive. Understanding and managing conflict effectively can decrease tension and polarization and lead to better problem solving, improved relations, and enhanced performance. The first step is understanding your role in process and how your style effects the outcome. Dysfunctional workplace conflict has destructive consequences and studies show that managers spend up to 40% of their time resolving or dealing with conflict. The total estimated cost of unresolved workplace conflict for US business is $259 Billion and is tied to 50% of employee turnover. Fortunately, there are actions you can take to resolve conflict.

Learning objectives
  • Learn strategies to handle conflict with confidence and poise
  • Drive for harmony, reduced drama, and respectful communication
  • Gain perspective on your role in conflict
  • Thirteen major strategies to help you manage conflict
  • Mediating conflict—techniques when employees are at odds
  • Learn the 9 hot buttons that can inflame conflict and what to do about it
  • Receive a conflict model outlining the five major options
  • Ways managers make conflict worse
  • Dysfunctional behavior to watch out for based on your personality

Who should participate?
Managers, supervisors, human resources professionals, and other personnel.

Wes Pruett, Owner
HR Advisors

Original Air Date: 10/10/2013
Length: 90 minutes
Category: Human Resources
Discounted member price: 35.00
You could save 72.0%