AL workshop: Resident & family councils
AL workshop: Resident & family councils
Product Code: 2132W

August 1, 2021, brings many changes to assisted living with a new assisted living license mandate. Housing with services and arranged home care providers in assisted living communities have many actions to take between now and August 1, 2021, to get ready for compliance. Two of the action steps concern residents and family councils. The Bill of Rights gives residents the right to organize and participate in resident and family councils and the statutes detail the providers’ responsibilities providing meeting space, designating a staff person to be responsible for providing assistance and responding to written requests, and respond promptly to the grievances and recommendations of the councils.

This online workshop will provide strategies and insight in successful resident/family councils that go beyond merely meeting the regulatory obligation and how to use the councils to increase engagement and improve the quality of life, care, and safety for residents. The presenters were part of a grant-funded pilot project in 2019-2020 with consultants from the Minnesota Alliance for Patient Safety (MAPS) to set up community advisory councils that focused on true engagement.

Learning objectives
  • Identify new and possible ways to bring the resident voice into organizational problem-solving and decision-making
  • Understand other effective and meaningful opportunities to have two-way conversations with residents/families
  • Learn how a community advisory board approach can comply with the requirements and also add value to resident and family councils
Speaker imageLisa Juliar, Engagement Specialist
Minnesota Alliance for Patient Safety 
Lisa has served as the first consumer director on the MAPS Board since August 2011. Lisa aspires to bring consumers and healthcare organizations together as equal partners. She approaches her work with a fundamental philosophy that relationships are the foundation to change and we all have something to learn from each other.

Speaker imageLindsay Schmidt, Director of Marketing & Hospitality
Dellwood Gardens Assisted Living & Memory Care
Lindsay is a brand and marketing strategist, who came to Dellwood Gardens Assisted Living and Memory Care after spending nearly a decade in the corporate communications and marketing field. She oversees marketing, sales, and outreach for the senior living community. Lindsay has a desire to share the Dellwood Gardens Story and assist in finding seniors the best fit for their care needs and living environment. “What drives me every day, is the little moments I get to spend with our residents. Chatting with them, learning from them, and knowing all of us here at Dellwood are making a difference in the lives of those we serve.”

Speaker imageCasteele Thauwald, Executive Director
Chaska Heights Senior Living
Casteele Thauwald is a healthcare administration graduate from the University of Wisconsin Eau-Claire and has continued her employment with Tealwood Senior Living in various leadership positions. Most recently, she has joined the team at Chaska Heights Senior Living filling the role of Executive Director. Ms. Thauwald has a strong passion for seniors and enjoys meeting their unique needs. Casteele is also a CPM 2016 Leading 4 Life Fellow.

Service Corp

Thank you to Care Providers of Minnesota's Service Corporation for sponsoring this online workshop

Original Air Date: 04/13/2021
Length: 90 minutes
Category: Senior Housing, Assisted Living, & Home Care
Discounted member price: 60.00
You could save 50.0%