Addressing concerns & complaints: When, how & why
Addressing concerns & complaints: When, how & why
Product Code: ALS2205

Family and client complaints are difficult; however, it is necessary to address complaints appropriately, ensure quality, fix problems, and protect you from possible legal repercussions. Attorney presenters will explain the law and regulations on client rights and protections including retaliation, as well as offer a practical approach to problemsolving with families and clients. The timing of an investigation of the complaint, how to respond to it, and when/whether to report the complaint under the vulnerable adult law will be reviewed.

This webinar is part of the 2022 Assisted Living Education Series.

Workshop objectives
  • Review best practices for family involvement in care and services
  • Learn proactive legal and ethical action to avoid lawsuits by families when a bad event occurs
  • Understand the importance of the role of family and consumer in providing excellent service and supporting your good reputation

Speaker imageRebecca K. Coffin, Esq
Attorney/Partner, Voigt, Rodè, Boxeth & Coffin

Rebecca K. Coffin is a partner with the law firm of Voigt, Rodè, Boxeth & Coffin, LLC practicing in health law, including accounts receivable, regulatory compliance, and HIPAA compliance. Ms. Coffin represents providers on nursing facility and home care licensing, including change of ownership and bed relocation transactions. Ms. Coffin also practices in employment law and advises clients on a variety of employment and labor issues. She currently represents a number of nursing facilities, home care agencies, and housing with services providers.

Speaker imageRobert Rodè, Esq
Attorney/Partner, Voigt, Rodè, Boxeth & Coffin

Robert F. Rodè is a partner and practices in the areas of health law, civil litigation, employment law, administrative law, and construction law. Mr. Rodè has a special emphasis on long-term care providers, home health agencies, rehabilitative agencies, and housing with services providers. In practice, Mr. Rodè represents and advises clients on issues such as regulatory compliance; the long-term care survey and appeal process; behavior issues; resident discharge; contract negotiations and drafting; dispute resolution; housing; civil and administrative litigation; arbitration and mediation; employment; and accounts receivable.

CPM Service Corp logo

CPM Service Corporation has contributed funds to offset part of the costs for the Assisted Living Nurse Managers' Education Series & the Assisted Living Managers' & Directors' Education Series

Original Air Date: 04/14/2022
Length: 90 minutes
Category: Senior Housing, Assisted Living, & Home Care
Category: Administrative
Discounted member price: 60.00
You could save 50.0%