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Webinar: Engage Your Team to Deliver Red-Carpet Customer Svc
Are Your Employees Red-Carpet Ready? The experience you provide your residents, clients, and other customers is only as good as your least engaged employee. So, how do you get your staff to consistently deliver red-carpet customer service? Start by giving it to them.
Care Providers of Minnesota is pleased to have national author and speaker Donna Cutting present an engaging webinar where you will learn how to set the stage and give your team members the tools they need to provide positive customer interactions. You will also learn how to set clear expectations for service and create a service culture that includes both celebration and accountability. This uplifting webinar will give you action ideas for engaging and empowering your team to roll out the red carpet for your customers.
Describe the three areas of resident/customer experience.
Learn the five steps to building a service culture.
Turn your workforce into your sales force by improving the resident/customer experience.
NEW WEBINAR BONUS—ALL REGISTRATIONS INCLUDE ACCESS TO ARCHIVE RECORDING
Donna Cutting, CSP is the Founder and CEO of Red Carpet Learning Systems. She leads a team of experts who provide tools and training to help leaders engage their people to deliver world-class customer service. Red Carpet Learning Systems clients report increased employee engagement, improved internal communication, better customer satisfaction scores, and more sales. Donna and her team work with people in a variety of fields, including long-term care, senior living, and healthcare.
For almost two decades, Donna has been delighting audiences with her high-energy, fun-filled speaking style mixed with actionable ideas that can be implemented immediately. An active member of the National Speakers Association, Donna is a Certified Speaking Professional, a designation held by less than 10% of professional speakers worldwide.
Donna is the author of two books—
501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression
(Career Press, 2015) and
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
was named by a Forbes columnist as one of the best business books of 2015 and is a selection of the C-Suite Book Club.
Thursday, October 12, 2017
1:00 PM–2:00 PM CST
Care Providers of Minnesota members:
$75 per connection (live webinar, 30-day archive access, no CEUs)
$90 per connection (live webinar, 30-day archive access, CEUs for
$125 per connection (live webinar, 7-day archive access, no CEUs)
1 clock hour, 1.2 contact hours
* Webinar CEUs will be given ONLY to the person listed on the registration form. Additional people may listen in on the same connection, but only the person listed on the registration form may receive CEUs per connection. Each individual requesting CEUs must use a different connection and register and pay separately.
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10/12/2017 1:00 PM - 10/12/2017 2:00 PM
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