Skip to main content
Loading
Toggle navigation
Sign In
Request Account
Cart
Search
About
Toggle
About Us
Board of Directors
CPM Staff
Membership Directory
New Member Information
AHCA
NCAL
Directions to CPM
Advocacy
Toggle
Advocacy
Advocacy Action Center
Day at the Capitol
Grassroots
Inside Scoop
Legislative Update Books
Past Legislative Sessions
Session Materials
What's Happening at the Capitol
Who Represents Me?
CARE-PAC
Donate to CARE-PAC
Learning
Toggle
Upcoming Learning Opportunities
AHCA/NCAL Education Opportunities
Annual Training Requirements
Assisted Living Summit
CEs
Clinical Workshop Series
Code of Conduct
Convention & Expo
Dementia Training Library
LALD Program
LNHA to LALD Program
Mental Health Education Options
On-Demand Education
Preventing Elder Sexual Abuse Training
Information
Toggle
Member
ACTION Newsletter
Communications
COVID-19
Data & Statistics
Diversity, Equity & Inclusion
Infection Control & Prevention
Legal Resources
MDS 3.0
Mental Health & Wellness
Payment Sources
Workforce Center
Consumers
Consumer Information
AHCA/NCAL Facility Finder
Veterans
Who Represents Me?
Regulatory
Toggle
General (All providers & settings)
SNF/NF
Assisted Living
Home Care
Hospice
245D License
Adult Day Services
Adult Foster Care
Quality
Toggle
Data/Measures
LTC Trend Tracker
Money for Quality
Recognition
Tools/Processes
Training
Store
Toggle
CPM Products
On-Demand Education
Service Corp Products
AHCA Preferred Products
Careers
Get Involved
Toggle
Get Involved
CPM Awards
National Awards
Committees
Regions
Emerging Leaders Group
Foundation
Career Ladder Mini-Grants
Golf Tournament
International Institute of MN
Leading4Life
Scholarships
Scrubs Camp
JOIN
Toggle
Become a Member
Sponsor & Partner Opportunities
Skip breadcrumb navigation
Share this event
Share on Facebook
Share on Twitter
Share on LinkedIn
Email
More options
select
Bookmarks
Google+
MySpace
Reddit
StumbleUpon
Tumblr
Yammer
Webinar: Engage Your Team to Deliver Red-Carpet Customer Svc
Are Your Employees Red-Carpet Ready? The experience you provide your residents, clients, and other customers is only as good as your least engaged employee. So, how do you get your staff to consistently deliver red-carpet customer service? Start by giving it to them.
Care Providers of Minnesota is pleased to have national author and speaker Donna Cutting present an engaging webinar where you will learn how to set the stage and give your team members the tools they need to provide positive customer interactions. You will also learn how to set clear expectations for service and create a service culture that includes both celebration and accountability. This uplifting webinar will give you action ideas for engaging and empowering your team to roll out the red carpet for your customers.
Learning Objectives
Describe the three areas of resident/customer experience.
Learn the five steps to building a service culture.
Turn your workforce into your sales force by improving the resident/customer experience.
NEW WEBINAR BONUS—ALL REGISTRATIONS INCLUDE ACCESS TO ARCHIVE RECORDING
Presenter
Donna Cutting, CSP is the Founder and CEO of Red Carpet Learning Systems. She leads a team of experts who provide tools and training to help leaders engage their people to deliver world-class customer service. Red Carpet Learning Systems clients report increased employee engagement, improved internal communication, better customer satisfaction scores, and more sales. Donna and her team work with people in a variety of fields, including long-term care, senior living, and healthcare.
For almost two decades, Donna has been delighting audiences with her high-energy, fun-filled speaking style mixed with actionable ideas that can be implemented immediately. An active member of the National Speakers Association, Donna is a Certified Speaking Professional, a designation held by less than 10% of professional speakers worldwide.
Donna is the author of two books—
501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression
(Career Press, 2015) and
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
.
“501 Ways”
was named by a Forbes columnist as one of the best business books of 2015 and is a selection of the C-Suite Book Club.
Details
DATE:
Thursday, October 12, 2017
TIME:
1:00 PM–2:00 PM CST
COST:
Care Providers of Minnesota members:
$75 per connection (live webinar, 30-day archive access, no CEUs)
$90 per connection (live webinar, 30-day archive access, CEUs for
one
person)
Prospective members:
$125 per connection (live webinar, 7-day archive access, no CEUs)
CEUs*:
1 clock hour, 1.2 contact hours
CODE:
MN18-91737
* Webinar CEUs will be given ONLY to the person listed on the registration form. Additional people may listen in on the same connection, but only the person listed on the registration form may receive CEUs per connection. Each individual requesting CEUs must use a different connection and register and pay separately.
Register
You must sign in to register on this page.
Login required to register. Don't have login information?
Request a login
or contact
Cicci
(952-851-2498).
After clicking the
Register
button below,
you must proceed to your cart and check out
to complete your registration. After check-out, you will immediately receive an Order Confirmation email. The email containing information about joining the webinar (from Go2Webinar) will be sent within 3 business days.
VIEW SYSTEM REQUIREMENTS
When
10/12/2017 1:00 PM - 2:00 PM
Google
Yahoo
Outlook/iCalendar
Sign In
Username
Required
Password
Required
Keep me signed in
Forgot username?
|
Forgot password?
{1}
##LOC[OK]##
{1}
##LOC[OK]##
##LOC[Cancel]##
{1}
##LOC[OK]##
##LOC[Cancel]##