September 23, 2019 | Cultural awareness in the workplace
Is your workplace becoming more diverse? Do you struggle with staff communication and does your staff struggle to communicate with each other? A successful work environment is founded on effective and open communication. If you want to better understand your staff , this session will provide you with insight and strategies. This session offers a personal perspective from a culturally-diverse person to help you create a workspace of respect, appreciation, and understanding for each other.
October 23, 2019 | Hiring for success: Best practices for hiring trustworthy employees
Care Providers of Minnesota commissioned Martin-McAllister Consulting Psychologists—industrial psychologists—to examine the long-term care industry to gain insight on hiring and training staff. In this session, Dr. Laura Pendergrass will discuss some of the common challenges and pitfalls in interviewing and selecting candidates for care provider roles. She will discuss practical steps to take in enhancing employee election processes, based on scientific research and accumulated experience. Using real world examples, Dr. Pendergrass will offer examples of red flags to look for in interview answers that might indicate future management challenges.
Dr. Laura Pendergrass
Licensed Psychologist, Martin-McAllister Consulting Psychologists
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From bedside to boardroom, senior care communities are challenged with the need to attract, retain, and develop their team members. In an increasingly-competitive talent market challenged by caregiver shortages, high turnover, and an aging population with more sophisticated care needs, providers must rethink their workforce strategies—evolving recruiting, engagement, and retention tactics to attract and develop talent. Organizations need to build a nurturing and rewarding culture to improve employee engagement and reduce turnover. As studies have shown, when properly engaged, employees do their best work, inspiring others and improving resident care and satisfaction. Learn new tactics to enhance staff recruit, engagement, and retention.
January 15, 2020 | Be a great supervisor
Learn how to be the leader that people want as their supervisor and who brings out the best in team members. This session will focus on developing the very qualities we have observed in the supervisors we admire and appreciate. Participants will learn the qualities that make someone a positive and effective leader, the five traits of effective leaders, three key practices that will engage staff, and how to assist team members in solving problems.
Dr. Charles A. “Chad” Weinstein
President, Ethical Leaders in Action, LLC
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Supervisors and managers of front-line employees play a pivotal role in assuring that the people they lead are both able and eager to create outstanding resident experiences. This session will present practical skills and concepts from the tradition of servant leadership that will enable supervisors to guide, direct, coordinate, and sometimes inspire team members to work
together with a sense of mission and a commitment to service. The best part: doing great work can be fun, too! This will be a session filled with real-life stories and practical advice.
Contact us for questions about our learning opportunities. We're here to help! Our toll-free number is 1-800-462-0024.